Frequently Asked Questions

Yes, please! We ask that you bring your own food (and treats, if you’d like). Keeping your dog on their regular diet helps avoid tummy troubles and makes them feel more at home.

You can view and print a checklist here 

• Vaccination records (must be up to date)
• Food – Write Dogs name and feeding instructions clearly on food bag / container.  (Pack a little more than necessary in case your dog unexpectedly needs to stay longer than anticipated)
• Any items you bring, such as leashes,  toys etc. should to be labeled.
• Collar

Yes, we need to see current vaccination records for all dogs.

Please see Vaccination Requirements

Yes we can administer medications.  Our staff is trained to administer pills, powders, liquids, and we do insulin shots. There is a $5/day fee for each medication.

Definitely not. We let the boarding dogs out at 7:30 AM daily. Dogs enjoy yard time and exercise until 5pm with breaks for feeding (depending on weather and individual needs).   They go outside for the final time of the day at 7:30pm

Unfortunately we do not board cats.

We don’t charge a cancellation fee — we completely understand that plans can change unexpectedly! We just ask that you give us as much notice as possible if you need to cancel or adjust your booking.

Because our spaces fill quickly, especially during busy seasons, last-minute no-shows or repeated cancellations without notice may result in a deposit or prepayment requirement for future bookings. Our goal is always to be fair and accommodating to everyone — both our clients and their pups!

You can pay when you drop off your dog(s) or when you pick them up.  We accept E-transfers, cash, cheque, credit card, debit cards.  If you are paying by E-transfer we ask that you do so before you pick up your dog(s).

50% deposit for all long term boarding.

We sure do — and we love showing off our brand-new, state-of-the-art facility! Seeing where your dog will play, rest, and be cared for gives you peace of mind (and we’re pretty proud of what we’ve built!).

We recommend calling ahead to book a tour time so we can give you our full attention. While we do our best to accommodate walk-ins when a staff member is available, the best times to visit are midday to mid-afternoon — avoiding the first hour after we open and the hour before we close, when we’re busiest caring for guests.

Canine Infectious Respiratory Disease Complex (CIRDC)

CIRDC, formerly known as kennel cough, is like the common cold and flu in humans—a common issue for social dogs that is usually mild and manageable. Although we highly recommend the vaccinations for all visiting dogs, no vaccine completely prevents exposure to potential germs. Like the human flu vaccine, these vaccinations help reduce the severity of signs should exposure occur.

To help keep our community safe and healthy, dogs showing signs of illness—such as coughing, sneezing, or a runny nose—must stay home until they’ve fully recovered. Thank you for helping us care for all our beloved pets!

While occasional exposure is a natural risk in social environments, being informed, proactive, and respectful of others ensures the well-being of all pets in our facility.

Bordetella bronchiseptica is a bacterium that is associated with respiratory disease in dogs. It is one of the components of CIRDC.